> ## Documentation Index
> Fetch the complete documentation index at: https://docs.apifycloud.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Overview

> What Video is, when to use it, and how it fits into your product

**Video** is an embeddable live video product. Customers tap a link and
join a one-to-one or small-group video session with your agents — no app
install, no native client, directly in the browser.

## What it is

A hosted video surface you can use in two ways:

* **Embed** the meeting room on any website or app via an `<iframe>`.
* **Share it as a direct link** — send the URL by WhatsApp, SMS, email,
  QR, link-in-bio, or inside a Genesys interaction. The customer opens
  the link and joins the meeting.

Either way, the product:

* Handles camera and microphone permissions and the pre-join preview
* Establishes a WebRTC session over our real-time media network
* Renders the meeting UI (stage, participants, controls, chat,
  screenshare, settings)
* Emits lifecycle events for analytics and integrations

<Note>
  ApifyCloud handles provisioning, auth, presets, branding, scheduling,
  and the console — you keep full control of who joins and what the UI
  looks like.
</Note>

## When to use it

Video is a fit whenever voice alone isn't enough and a full face-to-face
interaction raises conversion or resolution:

<CardGroup cols={2}>
  <Card title="Remote sales demos" icon="presentation-screen">
    High-AOV products (enterprise software, financial services,
    insurance, real estate) convert dramatically better when the
    prospect sees a human walk them through the offer.
  </Card>

  <Card title="Onboarding & KYC" icon="id-card">
    Identity verification, document review, or guided setup flows
    where the agent needs to see the customer or a physical document.
  </Card>

  <Card title="Premium support" icon="headset">
    Tier-2 / VIP support where screen-share and a face dramatically
    reduce time-to-resolution.
  </Card>

  <Card title="Consultations" icon="stethoscope">
    Healthcare, legal, financial, or professional advisory sessions
    delivered remotely.
  </Card>

  <Card title="Concierge commerce" icon="sparkles">
    Retail clienteling, jewellery, automotive, travel — categories
    where a walk-through by a human closes the deal.
  </Card>

  <Card title="Scheduled follow-ups" icon="calendar">
    Combine with Scheduled Calls so customers can book a time, get
    WhatsApp reminders, and join the same meeting with a single tap.
  </Card>
</CardGroup>

## How it works

At a high level, three layers are involved when a participant joins:

<Steps>
  <Step title="Browser captures audio and video">
    The page requests camera and microphone permissions, shows a
    preview, and the participant chooses devices before joining.
  </Step>

  <Step title="Media transits our real-time network">
    Audio and video are carried end-to-end over our global
    real-time media network. Both the media and the signalling
    traffic are encrypted in transit.
  </Step>

  <Step title="All participants meet in the same room">
    Host and guest (or multiple guests) land in the same meeting.
    Controls, chat, screenshare, and backgrounds are available per
    the preset configuration.
  </Step>
</Steps>

## What you bring vs. what ApifyCloud brings

| Responsibility                                                 | You            | ApifyCloud |
| -------------------------------------------------------------- | -------------- | ---------- |
| Distribution surface (website, WhatsApp, Genesys widget, link) | ✅              |            |
| Branding and UX configuration (presets, themes, backgrounds)   | ✅ (in console) |            |
| Agent identities and scheduling                                | ✅ (in console) |            |
| Widget runtime, meeting UI, session management                 |                | ✅          |
| WebRTC media and signalling infrastructure                     |                | ✅          |
| Recording, storage, and retrieval                              |                | ✅          |
| Embedding, security, and audit                                 |                | ✅          |

## Key capabilities

* **Host / guest roles** with separate presets — controls, layout, and
  permissions differ per role.
* **Preview flow** — camera and microphone check before joining.
* **Screen sharing, chat, participants list**, configurable per preset.
* **Virtual backgrounds** including blur and custom image backgrounds
  configured per preset.
* **Recording**, with an optional start-on-join flag set per preset.
* **Wait-for-host rules** so a guest can't enter an empty room before
  the agent is ready.
* **Scheduled Calls** — book a time, receive WhatsApp reminders, and
  join the meeting when the slot arrives.
* **Genesys embed** — the host view can render inside Genesys Cloud
  as an Interaction Widget so an agent receives the interaction in
  their queue.

## What's next

<CardGroup cols={2}>
  <Card title="Browser & device support" href="/guides/video/browser-device-support">
    Which browsers, OS versions, and hardware are supported.
  </Card>

  <Card title="Network requirements" href="/guides/video/network-requirements">
    Ports, TURN/STUN, and corporate-network guidance.
  </Card>

  <Card title="Permissions" href="/guides/video/permissions">
    How camera and microphone access works across browsers.
  </Card>

  <Card title="Troubleshooting" href="/guides/video/troubleshooting">
    Symptom-organised fixes for the most common issues.
  </Card>
</CardGroup>