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Documentation Index

Fetch the complete documentation index at: https://docs.apifycloud.io/llms.txt

Use this file to discover all available pages before exploring further.

A WhatsApp app in ApifyCloud is everything you need to operate one WhatsApp Business number: template library, contact lists, campaigns, conversation inbox, flow builder, voice calling, analytics, and audit logs — all in one place.

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What one app represents

One app maps to one WhatsApp Business number:
  • Each number is a separate ApifyCloud app
  • Each app has its own contacts, campaigns, flows, members, permissions, quality score, and spend tracker
Templates are the exception. They’re scoped to your WhatsApp Business Account (WABA) at Meta, not to the individual number. Two apps registered under the same WABA share the same template library — a template approved for one number is usable from the other.
If you need a second number — for a different brand, region, or use case — create a second app. Contact lists, campaigns, and flows stay in their own app; templates follow the WABA.

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What’s inside an app

Messages

Send one-off messages from the console and track delivery, read, and reply events.

Templates

Create, submit, and track templates with their categories, languages, and buttons.

Contact lists

Import contacts via CSV or spreadsheet, map custom variables, and manage opt-out at the app level.

Campaigns

One-shot or always-running campaigns with pause/resume, scheduling, spending limits, and a live progress dashboard.

Flows

A visual builder for conversational logic — branching, variables, message types, and handoff to human agents.

Conversations

Two-way inbox with session tracking and handoff to external contact centers.

Calls

Request and manage Call Permissions per recipient and place WhatsApp voice calls (Gupshup only today).

Analytics

Delivery, engagement, cost, template and campaign metrics with export.

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Providers

An app is connected to one provider. Feature availability differs — see Providers for the shortlist, or apifycloud.io/coverage for the full, always-up-to-date compatibility matrix.

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What’s next

Messaging model

24h session window, template categories, and what you can send when.

Quality and limits

Number quality, messaging tiers, and rate limits explained.

Providers

The providers ApifyCloud supports and how to choose one.

Template categories

Marketing, Utility, Authentication, and when to use each.