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Video is an embeddable live video product. Customers tap a link and join a one-to-one or small-group video session with your agents — no app install, no native client, directly in the browser.

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What it is

A hosted video surface you can use in two ways:
  • Embed the meeting room on any website or app via an <iframe>.
  • Share it as a direct link — send the URL by WhatsApp, SMS, email, QR, link-in-bio, or inside a Genesys interaction. The customer opens the link and joins the meeting.
Either way, the product:
  • Handles camera and microphone permissions and the pre-join preview
  • Establishes a WebRTC session over our real-time media network
  • Renders the meeting UI (stage, participants, controls, chat, screenshare, settings)
  • Emits lifecycle events for analytics and integrations
ApifyCloud handles provisioning, auth, presets, branding, scheduling, and the console — you keep full control of who joins and what the UI looks like.

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When to use it

Video is a fit whenever voice alone isn’t enough and a full face-to-face interaction raises conversion or resolution:

Remote sales demos

High-AOV products (enterprise software, financial services, insurance, real estate) convert dramatically better when the prospect sees a human walk them through the offer.

Onboarding & KYC

Identity verification, document review, or guided setup flows where the agent needs to see the customer or a physical document.

Premium support

Tier-2 / VIP support where screen-share and a face dramatically reduce time-to-resolution.

Consultations

Healthcare, legal, financial, or professional advisory sessions delivered remotely.

Concierge commerce

Retail clienteling, jewellery, automotive, travel — categories where a walk-through by a human closes the deal.

Scheduled follow-ups

Combine with Scheduled Calls so customers can book a time, get WhatsApp reminders, and join the same meeting with a single tap.

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How it works

At a high level, three layers are involved when a participant joins:
1

Browser captures audio and video

The page requests camera and microphone permissions, shows a preview, and the participant chooses devices before joining.
2

Media transits our real-time network

Audio and video are carried end-to-end over our global real-time media network. Both the media and the signalling traffic are encrypted in transit.
3

All participants meet in the same room

Host and guest (or multiple guests) land in the same meeting. Controls, chat, screenshare, and backgrounds are available per the preset configuration.

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What you bring vs. what ApifyCloud brings

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Key capabilities

  • Host / guest roles with separate presets — controls, layout, and permissions differ per role.
  • Preview flow — camera and microphone check before joining.
  • Screen sharing, chat, participants list, configurable per preset.
  • Virtual backgrounds including blur and custom image backgrounds configured per preset.
  • Recording, with an optional start-on-join flag set per preset.
  • Wait-for-host rules so a guest can’t enter an empty room before the agent is ready.
  • Scheduled Calls — book a time, receive WhatsApp reminders, and join the meeting when the slot arrives.
  • Genesys embed — the host view can render inside Genesys Cloud as an Interaction Widget so an agent receives the interaction in their queue.

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What’s next

Browser & device support

Which browsers, OS versions, and hardware are supported.

Network requirements

Ports, TURN/STUN, and corporate-network guidance.

Permissions

How camera and microphone access works across browsers.

Troubleshooting

Symptom-organised fixes for the most common issues.